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Recent Complaints

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Unfair Gift Bag Distribution At Sephora Yalıkavak Opening

Ayşe
Ayşe
Sephora
June 5 5:09 AM6

During the opening event of the Sephora Yalıkavak store in Bodrum on 4 June at around 12:00, it was repeatedly stated by...

1

Sephora Birthday Coupon Cannot Be Used

Sebnem
Sebnem
Sephora
April 21 2:08 PM47

I have been experiencing an ongoing issue with my Sephora birthday coupon that has still not been resolved. On April 3, ...

Sephora Loyalty Points Missing From Orders

Seray
Seray
Sephora
March 21 3:01 AM19

Since November 2025, I have placed five different orders with Sephora Turkey, some online and some in physical stores, b...

1

Sephora Employee Refused Tester Despite Providing Them to Others

Pelin
Pelin
Sephora
March 9 1:49 PM23

Yesterday, while shopping at the Sephora store in Marmara Park between 5:00 PM and 6:00 PM, I experienced a very uncomfo...

1

Sephora Refuses to Send Promised Gold Member Annual Gift

Esra
February 24 1:37 PM36

I have been a Sephora Gold member since 2014 and, despite this long-standing membership, I still have not received the a...

1

Bvlgari Man In Black Weak Longevity Issue

Ayaz
February 18 7:00 PM6

I purchased a Bvlgari Man In Black men’s perfume from Sephora store on 14.02.2026 in the late hours. I have been using t...

Tom Ford Tobacco Vanille Quality Complaint

Tuğçe
Tuğçe
Tom Ford
February 17 2:53 PM7

In January 2026, I purchased Tom Ford Tobacco Vanille perfume from the Sephora store in Bakırköy, Istanbul, for $210. Wh...

1

Sephora Employees Caught Insulting Customer in Perfume Section

İrem
İrem
Sephora
February 6 12:32 AM34

I was deeply disappointed by an incident I experienced on February 4 at around 4:30 PM at the Sephora Nişantaşı store, w...

1

Sephora Delays Refund for Over 60 Days Despite Law Requiring 14-Day Return

Bilge
Bilge
Sephora
February 2 11:40 AM31

On November 30, 2025, I placed order number 8005037773 with Sephora and paid approximately $38 for a Make Up For Ever Ar...

Sephora Store Visit Ends Early Due to Staff Attitude Issues

İrem
İrem
Sephora
January 27 12:41 AM36

On January 27, 2026, I visited the Sephora store located in Samsun Piazza Mall. During my time in the store, the behavio...

1

Sephora Order Missing Item

Seyit
Seyit
Sephora
January 9 12:15 AM90

I placed an order through the Sephora USA website on December 13th, 2025, which included a Guerlain Rouge G lipstick and...

Order Cancellation From Sephora

Nilgun
Nilgun
Sephora
January 5 9:08 AM37

On December 31, 2025, I ordered the Burberry Hero and Burberry Goddess perfumes from Sephora Sefa’s online website durin...

Hugo Boss Bottled Elixir From Sephora Had Weak Scent And No Longevity

Sertaç
Sertaç
Hugo Boss
December 23, 2025 1:37 AM1

On December 15, 2025, I purchased the Hugo Boss Bottled Elixir perfume from the Sephora store located in Cevahir Mall. T...

Hugo Boss Bottled Elixir From Sephora Had Weak Scent And No Longevity
1

Sephora Sold a Sealed Chloé Perfume That Leaked Before Opening

Nalan
Nalan
Sephora
December 22, 2025 12:21 AM58

I purchased a Chloé Signature Lumineuse Eau de Parfum 100 ml from Sephora’s online store with my order numbered 80048329...

Hugo Boss Alive Perfume From Sephora Has No Lasting Power

Aynur
December 19, 2025 9:01 PM1

On December 6, 2025, I purchased the Hugo Boss Alive perfume from the Sephora store located on Tunalı Hilmi Street in An...

Sephora Refused Refund After I Found Defect in Chanel Perfume I Bought

İlknur
İlknur
Sephora
December 13, 2025 9:07 AM49

On December 6, 2025, I purchased two perfumes — Chanel No. 5 EDP and Coco Noir — at the Sephora Tunalı store in Ankara, ...

I Face Missing Items In Sephora Turkey Gift Set Bought In Istanbul

Sherif
Sherif
Sephora
December 12, 2025 2:50 PM53

I purchased a full package for my wife from Sephora Turkey at the İstiklal Street store in Istanbul on 11 December 2025....

I Face Missing Items In Sephora Turkey Gift Set Bought In Istanbul
1

I Face Missing Gift Items After My Sephora Online Order Was Placed

Betül
Betül
Sephora
December 9, 2025 5:23 PM49

On 8 December 2025, I placed an online order from Sephora with the order number 8005067174. At the time of purchase, sev...

1

Sephora Manager’s Disrespectful Behavior Toward Customer Group

Özlem
Özlem
Sephora
November 28, 2025 8:35 PM49

We are a group attending a make-up training and on 28 December at around 12:15, 10–11 people from our group visited the ...

1

Sephora Advent Calendar Not Prepared In Store - Refund Still Not Received

Su Karakurt
Su Karakurt
Sephora
November 18, 2025 4:25 AM24

I purchased the Sephora Benefit Glam Cube Advent Calendar through the “pick up in store within 2 hours” option on Sephor...

Sephora Employees Not Giving Out Testers

Kübra
Kübra
Sephora
October 24, 2025 8:21 AM60

Over the past month, I've shopped at both Aqua Florya and the Sephora several times. Despite purchasing different produc...