Faulty Electrolux EKF7700 Coffee Machine and Negligent Support
On March 31, 2023, I purchased an Electrolux EKF7700 model filter coffee machine, and now the electronics have malfunctioned. I contacted the service center in Bodrum, Mugla, and to my surprise, they informed me that they don't handle small home appliances and advised me to send it to Gunes Electronics in Izmir via courier. They provided me with a free shipping code from Yurtici Kargo. I carefully packaged the machine, labeled it as fragile, and sent it off. Shortly after, the service center called and said that the device arrived broken during shipping. When I asked about insurance coverage, they coldly responded that there was none. They suggested sticking it back together and sending it back since it would still be usable. Today, on July 3, the package arrived, completely shattered and unusable. The product, which was intact for a mere four months and unused for a single day, is now worthless. They refuse to compensate me, and there's no Electrolux service center. I feel utterly betrayed. I also purchased a refrigerator from them, and now I don't know what to do. I deeply regret not choosing Arcelik or Vestel. Electrolux officials, I'm calling you out—you have no right to treat me like this, leaving me utterly devastated.
Dear Valued Consumer Mr. Güven G., We would like to express our gratitude for choosing our brand and taking the time to share your valuable opinions with us. Your feedback is very important to our company and to us. In our customer satisfaction journey, which we embarked on with our slogan "Shape living for the better," we always show great interest in suggestions that will further elevate the already high standards of our company, which operates with a reliable service approach. We kindly ask you to continue sharing your thoughts about our company's products and services so that we can serve you better. You can reach us on weekdays and Saturdays between 09:00 – 19:00 at our Electrolux Customer Service line or via email. If you contact our Customer Service, you will be provided with the necessary information on the matter. We would like to inform you that we will get back to you as soon as possible and would like to hear the issue from you again. We thank our consumers who share their views and suggestions for their trust in our brand. Electrolux Customer Service Electrolux Customer Service
