Corendon Airlines' Unresolved Compensation for Flight Mismanagement
On June 30, 2022, I had a flight with Corendon Airlines from Baden-Baden Airport to Izmir Adnan Menderes Airport. The schedule for flight P945QT was changed without any notification provided to us. As a result, we had to purchase tickets from a different airline, 250 km away at Frankfurt Airport, on the same day. We filed a complaint with Complaint Number: caı-2022-2022-2727350890 on https://ccs.corendonairlines.com/tr on September 30, 2022, requesting reimbursement for our loss. After the investigation, we were informed on January 5, 2023, that our €610 compensation would be credited to our account within 10-12 weeks. When I inquired about the payment on April 11, 2023, after the deadline had passed, I was offered a voucher. I rejected this offer and demanded proper compensation. Now, on June 22, 2023, just a week before the anniversary of the flight, there has been no response to the messages I sent through the website. Even though Mr. Cüneyt has seen the messages, there has been no reply. Why does Corendon, an international company, delay compensating a distressed family? Why do they fail to fulfill their promises and engage in actions that undermine their brand reliability, even after two months beyond the 10-12 week period? While there are companies spending millions of dollars to build brand image and trust, I fail to understand why Corendon resorts to such unprofessional offers instead of resolving minor grievances. In addition to the lack of a solution, Mr. Cüneyt from the Care Department's response of simply "waiting" is unbecoming of a company representative and greatly damages the company's quality perception. I will do my best to escalate this matter to CEO Yıldıray Karaer. I am certain that the senior management is unaware of the prolonged delay in addressing customer grievances like this... I kindly request that Corendon Airlines fulfill its responsibilities and ensure that the approved compensation amount is deposited into my account before the upcoming holiday.
Good day, your request is being processed and completed by our responsible department. We ask for your understanding that we cannot assist with this process via our social media channels due to customer data protection regulations. Best regards
Hello, your request will be processed and completed by our relevant department. Due to KVKK (Personal Data Protection Law), we would like to inform you that we will not be able to assist you through our social media channels during this process. Sincerely.