Since approximately April 15, I have been experiencing ongoing difficulties with the return of a Bosch washing machine t...hat I purchased through Trendyol under order number 11103072155. Although I have obtained five separate return codes for the product, Ceva Logistics has repeatedly stated that the
I have been using a Bosch WGA252Z0TR/40 washing machine in my home in Adana Çukurova for about 3 years, and I have been ...experiencing the same problem since the first day I bought it. The machine leaves gray stains on almost all my laundry, especially on white clothes, and my laundry comes out visibl
Relying on the Bosch brand and its corporate reputation, I purchased an oven, stovetop, and range hood set from your aut...horized dealer Bayram Çağlıyan DTM, located in Karaman city center, on November 27, 2025, for approximately $1,150. However, shortly after the purchase, this dealer closed the stor
Trusting the Bosch brand, I purchased a KGN76CIE0N model refrigerator on April 25, 2026, from Yılmazer Merkez Store loca...ted in Alsancak, Konak (Izmir). My order (No: 640*****0000432) was delivered to me on April 29, 2026, via Borusan Logistics. However, the product was delivered in a damaged conditi
I would like to share the grievance I have experienced with the Bosch refrigerator I purchased, which I chose especially... because of the Home Connect camera system feature and my trust in the Bosch brand. I bought the product on 05.05.2022 in Izmir, Turkey (Model: KGN56HIF0N/08 – Home Connect camera
I purchased a Bosch sandwich maker as part of a 12-piece bridal set from a retail store. After bringing the product home..., I did not use it immediately. About 25 days later, when I opened the box for the first time, I noticed that the pressing handle was detached from its place. Even though the prod
I purchased a Miele G 76** XXL dishwasher in 2024 in Turkey from an official Miele store. Together with this dishwasher,... I also bought around six other Miele machines such as ovens and a dryer, specifically because I considered Miele a premium and long‑lasting brand. After only about two years of us
My Bosch refrigerator, model KGN55VIF0N/02, began experiencing serious problems on August 23, 2025, approximately one to... two months before the warranty expired. The freezer section started excessive cooling and icing, while the refrigerator compartment stopped cooling altogether. An authorized servi
"The process is ongoing"
I have been a long-time customer who has trusted Bosch and Siemens brands f...or many years, and my home contains several premium-series Bosch and Siemen
I purchased a Bosch WTH22200TR 0119 dryer on 26.11.2024, with a 3‑year warranty. On 07.01.2026, the door gasket of the d...ryer tore off while opening the door, as the gasket stuck and ripped. This happened during normal use in my home. When I contacted the Bosch authorized service in İstanbul Kasımpaş
I purchased a Bosch built-in dishwasher from a Bosch home appliance store in Istanbul. About 2–3 months after the purcha...se, I noticed rust forming on the stainless steel front panel, and this issue continued to worsen over time. Experiencing such a problem while the product was still under warranty
I have been experiencing problems with my Bosch KGN series refrigerator, which I purchased in October 2024, from the ver...y first day. The original unit was replaced because it was extremely noisy, but the replacement refrigerator I am currently using continues to have serious issues. Even though it
On December 7, 2025, I purchased a Bosch SMS4IKI62T dishwasher and a Bosch WQA24201TR dryer from the official Bosch Home... Appliances website, paying a total of $1,800 by credit card. I created a delivery reservation in the system for December 12, between 2:00 PM and 4:00 PM. However, on the morning
I bought a Bosch MMB6172S smoothie blender on 26 November from Bosch store. Before using it, I washed the product. In th...e evening when I came home and picked it up to put it in its place, I saw that the blade part had rust on it. I immediately called the store, they were very kind and directed me to
"The product was replaced with a new one for an additional fee."
I have been experiencing a serious problem for about a year with my Bosch R...DW1572 hidden-bottle water dispenser. The water coming from the device cont
I have been using a Bosch air conditioner in my home for about three months, and since the first day I bought it, there ...has been a persistent Wi‑Fi problem. Whenever there is a power cut, the air conditioner does not automatically reconnect to Wi‑Fi, and I have to manually reconnect it every time. T
On October 31, 2025, I purchased an Arçelik 801 KMX model dryer from the authorized Arçelik dealerk. On November 5, 2025..., the Arçelik West Service team came for installation. The technicians first tried to sell me a surge-protected socket; I told them it was unnecessary and that I already had one at
The Bosch refrigerator model KDN55NWF1N that I purchased in 2023 has been malfunctioning repeatedly despite still being ...under warranty. Shortly after purchase, it stopped cooling properly. When the service team inspected it, they stated it was a “factory defect,” replaced a part, and still demanded
On October 16–17, 2025, I purchased two built-in ovens (model HBF537EG5T) and one built-in glass cooktop from Bosch, pay...ing a total of ₺65,000 by credit card (Invoice No: sbb2025000000650). The oven I bought for myself already had a space at home, but the oven and cooktop I purchased for my mother w
I scheduled a delivery with Hepsiburada for my new refrigerator, which I bought to replace my broken one. The appointmen...t was set for Tuesday, so I took a day off work and waited for Hepsijet to arrive. When they finally came in the evening, the delivery person said they wouldn’t carry the refrigera
I have been experiencing a rusting problem on the rack wires of my Bosch SMS43D12 dishwasher for about a year. I have on...ly used the Finish brand detergents recommended by Bosch and have taken good care of the machine, yet the wires have started to rust. While my friend’s 25-year-old dishwasher from
"My Bosch Washing Machine Consumer Experience We purchased a washing machine from the Bosch Axis AVM dealer. The product was delivered to my 77-year-old mother’s home. During delivery, my mother was unable to thoroughly inspect the product, and the delivery documents had to be signed. Later, it was discovered that the machine was dented, and parts were replaced. From the very first use, the machine began experiencing serious malfunctions. It would not stay in place while operating and would disconnect its hoses, rendering it unusable. When we reported this issue to the dealer, their response was: “We are not concerned with this.” We then filed a service request with Bosch Customer Service. However, instead of accepting the return of the product, customer service offered only the option of repair. Despite repeatedly stating that we did not want the machine to be repaired, no alternative solution was provided, and the product was forcibly taken for repair. Over the past 13 months, the same product has been repeatedly repaired, yet the issues have never been resolved. During this time, our grievance has continued, while the value of the product has risen sharply. We purchased the machine for 23,000 ₺, whereas today the same model costs 57,000 ₺. This disparity has further deepened our financial loss and consumer disadvantage. The Bosch dealer and service in Turkey are exploiting legal loopholes to violate consumer rights, leaving customers helpless by imposing a “mandatory repair” policy. Despite Robert Bosch’s famous statement in 1886, “I would rather lose money than trust,” it is disheartening to see that consumers in Turkey are not afforded the same level of assurance. Such treatment is something a German citizen would never face, yet it clearly demonstrates that consumers in Turkey are insufficiently protected under the law. In our opinion, Bosch Turkey prioritizes sustaining its revenue at the expense of consumer losses rather than focusing on customer satisfaction. In conclusion, the problems we have faced with this washing machine have not been resolved for 13 months. Despite multiple repairs, the product has not been permanently fixed. We wish to share this experience publicly in order to highlight the urgent need for stronger consumer protection and to prevent such grievances from continuing."
We purchased a washing machine from the Bosch Axis AVM dealer, and it was d...elivered to my 77-year-old mother’s home. Since she could not examine the p