Bosch Service Experience: Installation Delays, Vacuuming Issues

On July 5, they came from Bosch service for discovery. I asked the incoming friend the type of pipe they used and whether they vacuumed or not. The incoming friend said that - they use aluminum pipes - they do not vacuum the devices from the factory due to company policy. I was surprised that Bosch does not vacuum as a company policy. On July 6, we made the purchase from the dealer. On July 6, I called Bosch headquarters on the subject. He said that vacuuming is mandatory during the installation phase and if it is not done, the installation will be completed defective. They also stated that if the team does not do it, call us. However, I went to the dealer on the same day so that it would not be left for that day and conveyed the issue. I also conveyed what the headquarters said. They called the master, but he still stated that this was not written in the job description, that a separate progress payment should be given for this and that he did not have a tool. On July 7, I called the headquarters again and got the technician to talk to the technician, who said that vacuuming would be done if the customer requested it. I could not understand how a process that the headquarters obliged to be done was left to the customer's initiative. They told us that delivery would be made on July 8 and installation would be done early on the same day. On July 8, the devices were delivered in the morning and we started waiting for the installation team to arrive. I made my first call in the afternoon and asked what time the technician would arrive. They said the technician would return. But he did not. Two hours later, we called again and explained the situation to the call center. He spoke to the technician and said that they could not come today 'due to lack of materials'. It is known in advance that there will be an installation today, a notification is sent in the morning at the device delivery. Then a call was made. Lastly, they called again and were informed that they would not be able to come due to lack of materials. I have already spent the last few days between the branch, the technician and the call center because of the vacuuming issue. On top of that, I spent an additional Saturday at home waiting for the master and looking at the devices in the middle of the house in a fit of nerves. As a customer, why am I dealing with this, we are being humiliated with our money. Unfortunately, I started to look for bad intentions here and I could not fit this situation to a brand like Bosch. As someone who owns all the white goods in my house, unfortunately Bosch is a regret. I will return the air conditioner and I will never pass through its door again. I will also provide the necessary information to my surroundings.