Faulty BMW 216d Gran Coupe M Sport

My BMW 216d Gran Coupe M Sport, which I purchased through Borusan Oto on June 5th, turned out to be faulty. I'm experiencing four different problems with the vehicle, and they assured me that each issue would be addressed. However, this means I'll be constantly waiting for parts to arrive from Germany. It's unbelievable that I'm facing so many problems with a brand-new car. Since the day I bought it, I've been visiting the service center every single day. I shouldn't have to deal with such a situation from a brand like BMW. I want to establish direct contact with Germany, request a new vehicle, and exercise my rights to the fullest extent. Yet, while customers should be pursued when facing such issues, I find myself filling out communication forms, calling service representatives, and trying to reach my sales consultant on a daily basis. Do I have to keep using this car, visiting the service center for months to wait for parts, when I received it brand-new with defects? Should I be forced to have any part replaced (and it seems like it won't be just one part)? I waited months to get a flawless car, and now I don't want to use it or have its parts changed. I want my car to be taken back, and I demand a trouble-free replacement. This is the behavior expected from a company of this caliber. I'm truly miserable after struggling with these problems for a month. Look at the disappointment after eagerly ordering my car. I want to exchange my vehicle.
Dear Customer, Your notification has been received and recorded, and it has been shared with the relevant departments. Our Customer Relations Consultant will get back to you as soon as possible regarding the matter. Best regards, BMW Communication Center

I am very pleased because they treated me with a very friendly attitude, understood me, and approached with a solution-oriented mindset. Thank you...





