My Casino Deposit Bonus Is Not Automatically Activated
On May 30, while making a deposit to my Betpatro account, I selected a casino deposit bonus during the deposit process. After my balance was credited, this bonus did not automatically activate in the system. Before placing any bets, I immediately contacted live support and clearly explained that the bonus I had chosen during the deposit was not reflected in my account. Live support informed me that there was a technical error and stated that they could not add the bonus manually. As a result, the bonus I selected during the deposit process was not credited to my account in any way. I feel wronged because, due to a technical error on the system side, the bonus that I rightfully chose was neither activated automatically nor added manually, despite my timely application before any betting activity. I request that the casino deposit bonus I selected during the deposit process be credited to my account in accordance with the specified terms and conditions and that the grievance I have experienced due to this technical error be resolved.
Thank you. I have already received a response.
I would like to update this complaint to state that the issue has been fully resolved. The Betpatro team reached out, addressed the technical error, and credited the missing casino deposit bonus to my account. Thank you for the swift resolution and excellent support!
