Betpatro Account Marked Passive Without Explanation Or Access

Since last week, I have been unable to log into my Betpatro account through the browser. Whenever I try to access my account, I cannot log in, and I am not being clearly informed about the reason for this issue. I tried contacting live support regarding the problem, but I was only told that my account is passive, without receiving any clear or detailed explanation about why it was disabled or what steps I need to take. In addition, I do not have clear information about the current status of my account or the amount of balance available in it. I kindly request that my Betpatro account be reactivated, that I be provided with clear information regarding my balance, and that I receive assistance so I can log into my account smoothly again. I ask that this matter be reviewed and resolved as soon as possible. My ID number is U2824***.