Missing Prize from Betoffice Predictor Event. Where's My Reward?

I won the predictor event at Betoffice, but my winnings still haven't been credited to my account, even though the week has ended. I contacted live support, but I'm still waiting for my additional event prize to be delivered. I accurately forecasted the results of all the matches, accumulated points in each one, and I currently rank among the top 25 participants. I kindly request that my prize be promptly transferred to my account. Thank you for your attention to this matter.