Betoffice Site Error During Free Spins – My Funds Lost

Hello, First of all, we would like to express our regret for the inconvenience you experienced on our site. Although it is rare, such sudden updates can be made by the infrastructure. In this case, if you provide the name of the relevant game, the time information, and the related bet ID number to our representative in the Live Support area, we will contact the infrastructure for detailed checks. Once we receive a response, the necessary explanation will be provided to you via your registered contact information or through an in-site message. Best regards, BetOffice

Muhammed

I already provided all the information and received responses with copy-paste answers, and I lost my investment very quickly. Your customer representatives are not solution-oriented. Yesterday, I experienced losses three times in a row very quickly. I also mentioned that I would write this here.

BetOffice

Hello, As you can appreciate, it is necessary to conduct detailed checks on the possibility that there might be an issue with the bets you have placed. Therefore, we are forwarding the information we requested from you to the infrastructure team and asking for a thorough review of the relevant bets. From your standpoint, this process may seem long and uncertain, but we kindly ask for your trust in us. You can be assured that we will assist you in the best way possible. Sincerely, BetOffice

Muhammed

You definitely did not help. I couldn't get a result from your live support, and later, we couldn't reach a conclusion with your customer representative either. You know this very well. I wrote this here and said I would write it because I am right. In your interactions with me, it was only about removing my complaint here and giving a good rating to reach a solution. You only tried to save yourselves. Friends, read this carefully, and you will agree with me from the correspondence. I was scammed by the site. Thanks.

BetOffice

Hello, On the night of April 17th, an unexpected update was performed in the Casino area of our site between approximately 22:00-01:00. As the initiated processes were automatically finalized when the update was completed, you were requested to wait until the update was concluded. Afterward, you need to submit a request for a detailed check from the infrastructure. From what you have written, we infer that you have reached this step. Based on the response from the infrastructure, our representatives will provide you with the necessary explanation and the steps to be taken. We understand that the process might be long and troublesome for you, and we ask for your understanding and patience. Rest assured, we are doing our best to assist you in the best possible way. Sincerely, BetOffice

Muhammed

Sure, here is the translation of the given text from Turkish to English: "Yes, you said so, you said wait, and I waited, even the next day, you said we have no share in any way, all my investment was lost due to the update, even the Free spin I bought was not given, the money was taken just like that, throughout the whole process you said the same things, the update happened, your money is gone, better luck next time, you said, thank you."

BetOffice

Hello, We have contacted the relevant department regarding your complaint. Upon reviewing your transaction history, it was found that you placed a 200₺ bet on the Sweet Bonanza game on 16-04-24 at 23:18:15. The transaction could not be completed, and subsequently, the 200₺ was refunded to your account on 16-04-24 at 23:21:46. In other words, the relevant amount was returned to your account within minutes, Mr. Muhammed. Best regards, BetOffice

Muhammed

Here is the translation of the text from Turkish to English: Here, friends, they admit that something is wrong, they admit that there is something strange in the game. They say yes, there was something strange, and they say the reason for the strangeness is the update. I explain that I play this game for fun, and I'm sure many of you play it the same way. On that day, under the so-called update, the system said the case won 3500 TL, meaning I recorded it, I played a lot, it was the first time I played such a game. If this site were honest, it would have found a solution for me. Until I complained here, I couldn't find anyone to deal with. When I complained here, they went on the defensive. This is a matter of pleasure, this site is not that site, look differently, there is no suggestion, investigate. Enjoy your games.

BetOffice

Hello, We are forwarding updates regarding your complaint to the relevant department. We will contact you as soon as possible to assist you with the matter you have conveyed. You can share the details with our member representative who will get in touch with you. Best regards, BetOffice

Muhammed

"If you are not going to say there was no problem with the update, I am waiting."

BetOffice

Hello, On the night connecting the 16th to the 17th of April, between approximately 22:00-01:00, Mr. Muhammed carried out an update in the Casino area of our site. All members who connected to the Live Support area were informed that this was an update beyond our control, and we communicated to all our members that they should not place bets in the Casino area until the update was complete to prevent any complications. As you can appreciate, if your loss occurred during this time frame, we cannot provide a different explanation for it. You can provide the necessary information to our member representatives and request a detailed review of your bets. Best regards, BetOffice

BetOffice

Hello, We are sorry that you encountered such a situation, but the update that occurred at the times mentioned above happened beyond our control. We immediately contacted the infrastructure team and initiated the necessary process. There is no additional action we can take for your transactions during this process. Best regards, BetOffice

Betoffice Site Error During Free Spins – My Funds Lost

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