Africabet Betslip Disappeared When In A Winning Position

I am a user of Africabet’s sports betting platform in Zimbabwe and I have been experiencing a serious problem with my account. While my betslip is in a winning position, it suddenly disappears from my account together with my entire bet history. This most recently happened on 18 March 2026, and after the disappearance I could no longer see the active betslip or the previous bets I had placed. I reported this issue to Africabet customer support, but so far I have not received any feedback or explanation. This situation raises serious concerns about the reliability and transparency of the platform, especially when bets that are in a winning position simply vanish from the account. I request that Africabet urgently investigate this matter, recover the missing winning betslip and my full bet history, and provide me with a clear explanation of why this occurred and what will be done to prevent it from happening again.