4rabet Has Not Credited My ₹999.89 Deposit After 24 Hours
On 8 June I made a deposit of ₹999.89 to my 4rabet account via UPI. The payment was completed successfully and the funds were debited from my bank account instantly, but even after almost 24 hours the amount has still not been credited to my 4rabet balance. I contacted your customer support and provided all the necessary details multiple times, including the UTR number 615957521050 and the UUID d897d436-db40-4b2b-9106-1ee82bf036a0, along with screenshots of the successful transaction and the ticket number SUP-1530909. I was informed that the case was escalated, but despite this I keep receiving the same standard replies that the issue is being investigated and monitored, without any clear explanation of what is actually happening with my money. I find it unacceptable that a successful deposit requires nearly 24 hours of chasing support, resending screenshots and reading the same repetitive responses, especially when other major platforms process deposits within seconds. I expect 4rabet to urgently locate this payment and either immediately credit the ₹999.89 to my 4rabet account along with the related 150% bonus, or clearly confirm and process a refund back to my bank account without any further delay. I request a direct and transparent answer on the status of this transaction, what has been done with the payment provider using the provided UTR 615957521050 and UUID d897d436-db40-4b2b-9106-1ee82bf036a0, and exactly when I can expect my money and the associated bonus to be available.
Dear Turn, We have checked the status of deposit SUP-1530909 (UTR 615957521050). At the moment, the transaction is still under review and remains in progress. The deposit has been submitted to the relevant payment channels for verification, and our specialists are currently awaiting the results of the ongoing investigation. Please be assured that your case is active and has not been overlooked. The information and documents you previously provided have been attached to the case, and the transaction is being reviewed by the responsible department. We understand that delays can be frustrating and appreciate your patience while the verification process is being completed. As soon as we receive an update regarding the deposit, we will inform you accordingly.
Do you expect player to deposit the money and wait for days for it to reflect in the account? That is very unprofessional, time is money.