4rabet Has Held My $52 Deposit For 12 Days
I am filing this complaint regarding a pending deposit of $52 made to my 4rabet account on May 20, 2026, at 10:11 AM, which has still not been credited to my account. My 4rabet account is registered under the name Bikram Thapa with the email address bikram***@gmail.com.
Your customer support agent, Raj Kumar, opened Ticket ID SUP-1476129 for this issue. However, since then, I have only received generic, automated responses about “banking processes,” with no real action taken. It has now been 12 days since the transaction, which is far beyond any reasonable processing time.
The deposit was completed successfully through PhonePe, and the funds have already reached your Bank of India merchant account, boim-596085434***@boi, under UTR number 810115094115. This clearly shows that the money has left my account and has been received on your side, yet it is still not reflected in my 4rabet balance.
Under these circumstances, I believe your platform is holding my funds without justification. I demand that a competent supervisor manually review the UTR number above, verify the payment in your Bank of India merchant account, and immediately credit the $52 to my 4rabet account without any further delay.
If this issue is not resolved today and my funds are not credited, I will escalate this as a fraud-related complaint to the National Payments Corporation of India and the relevant cybercrime authorities.
Dear Thapa G., regarding SUP-1476129, UTR 810115094115, the transaction was not successfully completed on our side. To continue investigating this case, please provide a bank statement in PDF format covering the period from the date of the deposit up to today. Once we receive the statement, we will review the transaction details and advise you on the next steps.
Dear Thapa G.., We have reviewed the status of deposit SUP-1476129 (UTR 810115094115). At the moment, the transaction remains under review and is still being processed by the payment team. The case is currently in progress, and additional verification is being carried out with the payment provider to determine the final status of the deposit. Please be assured that your request remains active and has not been closed. Our team continues to monitor the case, and as soon as we receive any updates from the payment side, we will inform you accordingly. We appreciate your patience while the verification process is ongoing.
Dear Thapa G.., We have completed an additional review of deposit SUP-1476129 (UTR 810115094115) and would like to provide you with an update. According to the latest information received from the payment provider, the transaction has been marked as Failed, which means the funds were not successfully credited on our side. In such cases, the amount is usually returned automatically to the sender's account through the banking system. If you have not received the refund, we kindly ask you to provide a bank statement in PDF format covering the period from the transaction date up to the current date. Once we receive the statement, we will be able to perform additional verification and continue investigating the status of the funds with the payment provider if necessary.
I don't have time to argue with you. Please be genuine in your work. Why does the 4rabet team keep asking me the same questions repeatedly? I have already made everything clear. My money has still not been returned to my bank account, and it feels like you are all fooling me instead of solving the issue.
