1xBet Withdrawal Was Approved but Never Received

I am a member with the ID 5106109 at 1xBet. On May 26th, I made a withdrawal using the "Trink Havale" method. Even though the website verified the transaction, the funds never showed up in my account. I reached out to the payment department at ödemler@1xbet, submitted the requested bank statements, and was informed that the funds had been transferred. After I raised my concerns, they requested my complete bank transaction records, which I promptly provided. It's been a frustrating 16 days without any payment or response. I've been a member of this site since 2015, but my confidence in their financial department has waned.