1xBet Withdrawal Delay - Pending Due to Verification

1xBet is annoying me by not sending my winnings. I placed a withdrawal order for $700 on October 5, and I have been waiting for 7 days. First, they wanted to check my documents; now they say they are checking my account—whatever that means. I already received my money a few months ago with no problem. Now everything is not okay. The documents are the same, the photos are the same, but there is no result. Please provide specific details, dear 1xBet, about what is wrong. I don’t have the strength for this anymore. I look forward to a reply to my email. Contact me at liamte****@gmail.com.