1xBet USDT Deposit Missing After TRC20 Transfer

I am writing regarding a problem with a missing deposit on my 1xbet account. On December 18, I deposited 70 USDT via the TRC20 network from my crypto wallet to my 1xbet account with ID 1901398475. The funds were successfully debited from my wallet, but they have still not appeared on my 1xbet balance. Right after noticing the issue, I contacted your support team and provided all the necessary screenshots of the transaction as requested. Support informed me that the situation was being checked, but this reply was given about 10 days ago, and since then, I have not received any update or solution. Until now, I have never had such problems with deposits on your platform, and this situation is quite stressful for me. I kindly request that you either promptly credit the 70 USDT to my 1xbet balance or return this amount to my crypto wallet, and provide a clear explanation of what happened with this deposit.