1win Withdrawal Successful, but Payment Not Received in My Easypaisa Account
I am a user of 1win with account ID 302994681. On 17-02-2026, I made two withdrawal requests from my 1win balance to my Easypaisa Digital Bank account. The first withdrawal was for 20,000 at 4:09 a.m., and the second was for 15,000 at 5:23 a.m. In the 1win application, both withdrawals are shown as “successful”, but the total amount of 35,000 has not been credited to my Easypaisa account. I contacted Easypaisa Digital Bank, and they informed me that no such amounts were received and that this issue is related to 1win. When I contacted 1win customer support, they only stated that the payments were successful and sent, but the money is still not visible in my Easypaisa account balance. I also have my Easypaisa statement for that day, which clearly shows that these amounts were never credited. I request that 1win urgently provide clear and verifiable withdrawal proof for both transactions, including all reference numbers and payment trace details, or immediately ensure that the total amount of 35,000 is correctly credited to my Easypaisa Digital Bank account.
Hello! We understand that delays with withdrawals can be frustrating. A support ticket has already been created regarding your situation so it can be reviewed within our standard procedures. For security reasons, specific details cannot be shared here. To receive the ticket number or any additional information, please contact the chat on our website. If you experience any other difficulties while using the platform, the live chat is the best way to receive prompt assistance from our team.
Hello! We are glad to confirm that one of your withdrawals has been successfully credited to your bank account in full. If you have not yet received the withdrawal, we kindly ask you to message our support team via live chat or email and include a bank statement from the date of withdrawal until today. The other withdrawal is currently still in processing. We are doinug everything we can to speed up the process and will make sure to notify you as soon as we have any updates.
