1win Withdrawal Not Credited In Account

Nirikshan
Nirikshan
1win
March 28 11:57 AM258

On 18.02.2026, I requested a withdrawal of ₹25,000 from my 1win game account to my Union Bank of India account. However, the withdrawn amount has still not been credited to my bank account. When I contacted Union Bank of India about this issue, they informed me that they need the UTR number for this transaction in order to trace the funds. I have already shared my bank statement by email, but I have not received any proper response or solution. I also tried to contact 1win support, but they are not responding quickly and have not provided the UTR number or any clear update. Because of this, my ₹25,000 remains stuck and I am unable to get any concrete help from either side. I kindly request that this issue be resolved as soon as possible by either immediately crediting the ₹25,000 into my Union Bank of India account or providing the correct UTR number and full clarification about the status of this withdrawal.

March 28 7:37 PM (7 hours after complaint)

Hello!
 We checked your account information. At the moment, the withdrawal request is in progress and is undergoing standard verification by the payment system. We understand that waiting may be inconvenient, but no additional actions are required on your part at this stage. As soon as the processing is completed or there are status updates, we will definitely inform you. Sincerely, the 1win team.

Nirikshan
Nirikshan
March 29 8:29 AM

I have been waiting for a month for the payment to be credited, but it has still not been received. I did not expect this from 1win.

Nirikshan
Nirikshan
March 29 2:50 PM

Please check and response

March 30 4:49 PM

Hello! After an additional check we can confirm that your withdrawal request is currently still being processed by the payment system. We are closely monitoring the status of the transaction and will notify you as soon as the funds have been successfully credited to your account. No additional documents are required from you at this moment. We apologize for the extended wait.

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