1win Cancelled My Winning Bet After The Match Was Settled

I am submitting this post as a formal complaint against 1Win for unfair and selective bet cancellation after matches were already completed and settled. On 3 November 2025, I placed two bets at the same time and on the same market (1st Half) of the NBA game Portland Trail Blazers vs Los Angeles Lakers: Bet ID 171783332 – 1st Half Total Under 118.5 at odds 2.18 → Refunded (cancelled) after the match ended, even though it was clearly winning. Bet ID 171783492 – 1st Half Handicap Portland Trail Blazers –1.5 at odds 1.85 → Lost and settled normally. Both bets were placed within one minute of each other on the same event, yet only the winning one was cancelled — after the match had finished — while the losing one remained valid. This is a serious violation of fair and consistent settlement rules. When I contacted support, I was told that the refund was due to a “technical issue” under rule 1.14, but no details or proof of such an issue were ever provided. If this were truly a technical error, both bets should have been voided, not just the one that won and not after the settlement of the event. This is not an isolated case — the same issue has happened before on my account, where another winning bet was refunded post-match, bet id 170008468 Such selective cancellations completely destroy trust in the platform and i dont feel safe to contini. I have screenshots and full timestamp evidence showing that both bets were placed correctly before the match and only the winning one was voided afterwards. I have already contacted 1Win’s security department and VIP manager, but no satisfactory explanation or resolution has been given. Cancelling winning bets after settlement is unacceptable and unethical.